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Customer Service

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Have a general question about our products or services? You've come to the right place. Click the "Live Support Online" button above to connect with one of our helpful support staffers or consult our FAQ for an answer.

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When starting a live chat session, please indicate your full name and email address. This will help speed up our verification and investigation processes.

When starting a new chat session, describe your question/issue in detail in the "Message:" field. Putting your Full Name and E-mail address (if available) will speed up our investigation of your request, as well as the verification process.

If you need help using our products, you may go to our User Guide page and click the product you want to explore using. You may also find useful information about Light Therapy in our Light Therapy Frequently Asked Questions page.

To report a damaged item or request a money-back, please follow the instructions in our Returns and Repairs page.

If you're asking about order information, please have the order and transaction ID ready. This will speed up processing of your request.

If no one is available, you can leave a message at the chat window or you can send us an e-mail in the form below: